1. Delivery and Shipping

Delivery
1.1. Once you enter an agreement with us, we must, or must procure, the delivery of the System to the Premises.
1.2. The risk of loss or theft of, or damage to, the System passes to you on delivery of the System to the Premises.
Shipping
1.3. All orders have the option to have a postage and/or carrier cost treated as a “request for a quote” until the cost and method of carriage is confirmed with the customer.
1.4. All goods will be packed with appropriate care to the fragility of the order to sustain reasonable handling.
1.5. All goods will be dispatched in accordance with the guidelines of the nominated carrier.

2. Pricing Policy

2.1. Prices for our systems including GST and any additional charges, will be fully set out in the quote attached to our agreement. Subject to clause 3.2, we can increase the price of:
(a) the System or any part of it;
(b) the installation of the System; or
(c) any other item specified in the Quote,
to cover any new or increased cost in selling and installing the System under this agreement.
2.2. We can only increase prices under clause 3.1 if:
(a) it is reasonable to do so;
(b) we are not prohibited by law from doing so; and
(c) we give you written notice of the increase at least one week before the Target Date set out in the Quote, or, if we have notified you of a new Target Date, that new Target Date.
2.3. If we give you notice of a price increase and you prefer to end this agreement rather than accept the price increase, you can end the agreement in accordance with clause 3.4 and, if you do, we will give you any refund required under clause 4.1(b).
2.4. You can end this agreement under clause 3.3 by:
(a) calling us on our telephone number as set out in the Quote; or
(b) giving us written notice of this, by post or email,
before the Target Date set out in the Quote, or, if we have notified you of a new Target Date that new Target Date.
2.5. Please note all transactions under our Agreements are in Australian Dollars (AUD).

3. Refunds

3.1. If you have paid us money under an agreement, but the agreement ends for any of the following reasons before we install the System at your Premises, then when the agreement ends we will promptly refund all of the money you have paid:
(a) if we have not delivered and installed the System at the Premises within 4 weeks after the original Target Date, and you choose to end the agreement;
(b) if we give you notice of a price increase under clause 3, and you choose to end the agreement in accordance with clause 3.3 rather than accept the price increase; or
(c) Grid Connection Approval is refused.

IMPORTANT NOTICE TO CUSTOMERS

You have a right to cancel your agreement with us without penalty by writing to us within 10 business days from and including the day after you signed or received the agreement. Details about your additional rights to cancel the agreement are set out in the agreement.